24/7 Help
On Demand Customer Service
Marshall & Sterling insurance strives to provide unparalleled service and support for our clients. Get the information and services you need, when you need them, no matter where you are! Representatives from our call center can take your phone call at any time. In the event of a claim or emergency, our call center is here.
Using our 24/7 Access, you can:
- Print a list of vehicles, drivers or certificate holders
- Obtain a Certificate of Insurance, even on weekends
- Request a policy change online
- Notify us of a claim or loss by specific location or vehicle
If you have an insurance question or need to call or contact us outside of our normal business hours, and you are an existing customer and have obtained your logon and password, you may sign in by using these safe and secure web portal links.
Please choose your service location:
| Branch Locations | 24/7 Toll Free Number* | Online Web Portal |
| Hoosick Falls, NY | 866-223-8984 | Click Here to Logon |
| Kingston, NY | 866-223-8984 | Click Here to Logon |
| Leeds, NY | 866-223-8984 | Click Here to Logon |
| Middletown, NY | 866-223-8984 | Click Here to Logon |
| Millbrook, NY | 866-223-8984 | Click Here to Logon |
| Poughkeepsie, NY | 866-223-8984 | Click Here to Logon |
| Queensbury, NY | 866-223-8984 | Click Here to Logon |
| Saratoga Springs, NY | 866-223-8984 | Click Here to Logon |
| Scotia, NY | 866-223-8984 | Click Here to Logon |
| Tannersville, NY | 866-223-8984 | Click Here to Logon |
| Troy, NY | 866-223-8984 | Click Here to Logon |
| Warrensburg, NY | 866-223-8984 | Click Here to Logon |
| U.S. Virgin Island Branch Locations | ||
| St. Croix | 866-894-0310 | |
| St. John | 866-883-7121 | |
| St. Thomas | 866-883-7121 |