File a claim
Claims support and processing.
How to file a claim.
As an employee-owned company, Marshall+Sterling Insurance prides itself on providing exemplary claims support, ensuring your claim is handled as quickly and efficiently as possible. We provide 24/7 service for clients should an issue arise.
Your insurance policy requires that you report all claims promptly. Contact your carrier as soon as possible after a loss. If you need assistance, contact us at the number below (depending on which office you are currently served by) and ask to speak with either our personal or commercial claims departments. An insurance company claims adjuster will be assigned to handle your claim.
Choose Your Office
If you are served by:
In New York: East Hampton, Kingston, Middletown, Millbrook, Poughkeepsie and Yorktown Heights. In Florida: Boca Raton, Davie and Wellington
If you are served by:
Baldwinsville, Canajoharie, Hoosick Falls, Johnstown, Leeds, Marcy (Utica), Oswego, Queensbury, Saratoga Springs, Scotia, Tannersville, Troy, Warrensburg
Virgin Islands
St. Thomas and St. John
8:30am – 4:30pm
Liability & Property
Ext. 270
Auto & Marine
Ext. 251
Auto
Ext. 288
Equine Claims
Equine Insurance
Equine emergency claim support
Around the Clock Access and Assistance
U.S. Mainland
24/7 Toll-Free Number
Virgin Islands
24/7 Toll-Free Number
Carrier contact information
Below is a listing of our top carriers and their direct claims contact phone numbers.
U.S. Mainland Carriers
ACE USA
800-574-2310
Personal: 800-444-6161
Acadia
800-773-4300
aicclaimoperations@acadia-ins.com
Fax: 866-874-5104
Adirondack/One Beacon
877-248-4968
Personal: 877-248-0555
AIG
800-225-5244
Andover Insurance
800-225-0770
Fax: 800-323-5112
Associated Mutual
845-434-4550
Fax: 845-434-0142
Berkley Offshore
212-618-2960
marineclaims@berkleyoffshore.com
Central
888-263-2924
lossnotices@central-insurance.com
Chubb
800-252-4670
cscfnol@chubb.com
Fax: 800-300-2538
Cincinnati
888-242-8811
CNA
Auto: 800-262-9633
Property: 800-732-9109
lossreport@cnaasap.com
Encompass
800-588-7400
Personal : 800-262-1145
Erie Niagra
800-234-9876
claims@enia.com
Fax: 716-632-9621
Farmers
888-327-6335
Foremost
800-527-3907
Fax: 877-217-1389
Great American Marine
800-426-9697
omclaims@gaig.com
Fax: 800-498-2178
Hanover
800-628-0250
firstreport@hanover.com
Fax: 800-399-4734
Hagerty
800-385-0274
Hartford
agentfaxreporting.claim@thehartford.com
Auto: 888-525-2652
Fax: 800-347-8197
Personal: 800-553-1710
Fax: 866-861-2513
Property: 800-321-5169
Fax: 860-723-8090
Leatherstocking Cooperative
607-547-2007
Liberty Mutual Insurance
844-425-2467
claimreports@libertymutual.com
Main St. America/National Grange
877-425-2467
msafnol@afics.com
Fax: 877-282-3844
McKee
484-674-4000
claims@mckeerisk.com
Fax: 484-674-4100
Merchants Insurance Group
800-952-5246
MetLife
800-854-6011
Michigan Millers
claims@mimillers.com
800-888-1914 (Monday-Friday 8a.m.-4:30p.m.)
877-858-5361 (24 Hours)
888-438-3743 – Glass claims (vehicle) can be called in direct
Mid-Hudson Cooperative
845-457-5001
National General
888-233-4604
Nationwide (Harleysville)
800-892-8877
NYCM, other than flood
800-607-7686
Myclaim@nycm.com
Fax: 607-965-2136
NYCM, flood
800-759-8656
Philadelphia
800-765-9749
claimsreport@phly.com
Fax: 800-685-9238
Plymouth Rock
844-346-1225
Preferred Mutual
800-333-7642
claims.newlosses@preferredmutual.com
607-847-6616
Progressive
800-776-4737 or 800-532-9632
Pure Insurance
888-813-7873
Secura Insurance
800-558-3405
Website | Claims | Make a Payment
Security Mutual
607-257-5000
Safeco
877-566-6001
Selective
866-455-9969
csvcenter@selective.com
Fax: 877-352-6541
Sterling Insurance
800-462-4661
Fax: 518-234-8570
Travelers
Personal – 800-252-4633
Business/Commercial – 800-832-7839
Fax: 877-784-5329
Flood – 800-505-0193
Trident
800-820-3903
Unitrin/Kemper
888-252-2799
Utica National
800-216-1420 or 866-860-1914
claimsnewreport@uticanational.com
Fax: 518-862-6200
Vermont Mutual
800-451-5000
claims@vermontmutual.com
Fax: 802-229-7647
Virgin Islands Carriers
Amwins
+44 20 7469 0100*
Island Heritage
345-949-7280
Lockton
+44 20 7933 0000*
Miller Insurance
+44 20 7488 2345*
Tysers
+44 20 3037 8111*
* International phone number
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Learn how we can help you manage business and personal risks. Reach out to us today.