We’re here to assist you with your needs.
Heather Jump
Account Manager
Office: 518-943-3900 Ext 1029
hjump@marshallsterling.com
Contact Heather to review coverages, exposures and policy placement or discuss concerns.
Jennifer Feeney
Client Service Specialist
Office: 518-587-1342 Ext 1002
jfeeney@marshallsterling.com
Contact Jennifer for policy changes, coverage questions and general service.
Tara DeCicco
Assistant Client Service Specialist
Office: 845-454-0800 Ext 1206
tdecicco@marshallsterling.com
Tara can help you with general service and billing inquiries.
Need to report a claim? Speak with your dedicated claim professionals:
Madchen Knauss
Claims Manager
Office: 845-454-0800 Ext 2337
mknauss@marshallsterling.com
Contact Madchen for initial claim reporting and guidance.

Heather Jump is an account manager with Marshall+Sterling’s Personal Lines team in Upstate NY. In this position she is responsible for policy placement and review of appropriate coverages and protection. She has been in the insurance industry for several years now and currently holds a personal lines license.
Reach out to Heather for your insurance needs!